FAQ'S

DO YOU ACCEPT RETURNS OR EXCHANGES?

PLEASE CONTACT OUR CUSTOMER SERVICE TEAM IF YOU WISH TO ARRANGE A REFUND OR EXCHANGE. YOU ARE ELIGIBLE FOR  A REFUND IF THE PRODUCT IS IN UNWORN CONDITION WITH THE TAGS STILL ATTACHED WITHIN 7 DAYS OF RECEIVING THE ITEM.

WHERE CAN I PURCHASE YOUR MERCHANDISE?

OUR MERCHANDISE IS CURRENTLY SOLD ON OUR WEBSITE, WWW.THEFANCAVE.CA AND ALSO AVAILABLE IN OUR BRICK AND MORTAR STORE AT 320 BAYFIELD STREET, BARRIE ON, CANADA.

DO YOU SHIP TO WHERE I LIVE?

WE CURRENTLY SHIP ACROSS CANADA, TO THE CONTINENTAL UNITED STATES, AND AROUND THE WORLD! ALL SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER AND WILL BE CALCULATED AND APPLIED TO YOUR ORDER AT CHECKOUT, AS WELL AS APPLICABLE TAXES/DUTIES, ETC. WE OFFER FLAT RATE SHIPPING. INTERNATIONAL ORDERS MAY BE RESPONSIBLE FOR PAYING ADDITIONAL DUTIES PRIOR TO RECEIVING THEIR SHIPMENT IN THEIR DESTINATION COUNTRY.

WHAT PAYMENT METHODS DO YOU ACCEPT?

WE CURRENTLY ACCEPT VISA, MASTERCARD, AMERICAN EXPRESS AND DISCOVER. IF YOU DO NOT HAVE A CREDIT CARD, PREPAID CREDIT CARDS ARE ALSO ACCEPTED!

I'VE PLACED AN ORDER, WHEN WILL I RECEIVE IT?

ORDERS ARE PROCESSED WITHIN 2-4 BUSINESS DAYS. ALL ORDERS ARE SHIPPED VIA CANADA POST. APPROXIMATE SHIPPING TIMES ARE AS FOLLOWS ONCE YOUR ORDER IS PROCESSED:

  • CANADA (GTA): 1-2 BUSINESS DAYS

  • CANADA (OTHER THAN GTA): 4-6 BUSINESS DAYS

  • US: 5-7 BUSINESS DAYS

  • INTERNATIONAL: 8-14 BUSINESS DAYS (DEPENDING ON CUSTOMS ENTRY AND COUNTRY)

YOU WILL RECEIVE A NOTIFICATION EMAIL ONCE YOUR ORDER IS SHIPPED WITH YOUR TRACKING NUMBER.

WHAT CURRENCY AM I BILLED IN?

ALL PRICES ARE VIEWED IN CAD UNLESS CHANGED MANUALLY ON THE PAGE. YOU WILL BE BILLED IN CAD $ HOWEVER.

IS YOUR SITE SECURE?

YES, OUR SITE IS VERY SECURE. ALL CREDIT CARD INFORMATION IS TRANSMITTED WITH A SECURE CONNECTION WITH OUR SSL ENCRYPTED CHECKOUT.